In the modern era of technology, the term artificial intelligence (AI) is so common even most people who aren’t tech savvy have heard of it. However, not all places are caught up to take advantage of this technology. The healthcare industry, for instance, has less than 1% of enterprise software that has AI agents in healthcare as of 2024. Primarily, AI in healthcare was utilized as chatbots to handle first-contact with a virtual customer. However, recent strides in the technology made it capable of much more.

For example, one of the most useful functions an AI can do is insurance capture. Since just about every patient has insurance, a bulk of the administrative workload is logging and updating insurance information. However, by simply providing an image of an ID card or referral order to an AI it can automatically detect the insurance information and save it to the system. It also processes other types of documents and can even verify a patient’s benefits via the portal. Fortunately, these benefits are easily accessible with companies like Orbit Healthcare. They offer their HIPAA-compliant AI agent and built it with easy implementation in mind. Whether you’re looking to reduce administrative burden or streamline patient intake, AI agents have a way to make your business more productive. 

Source: Orbit Healthcare