Top Microsoft Teams Phone Features You Should Know About

Microsoft Teams Phone offers a range of features that enhance communication and collaboration within organizations. Here are some of the top Microsoft Teams Phone features you should know about:

Basic Call Control

With Microsoft Teams, you can make and answer calls easily, as well as merge calls and transfer them to other users. Basic Call Control is one of the fundamental features of Microsoft Teams Phone. It provides users with essential call management capabilities, allowing them to make and answer calls easily, as well as perform actions during active calls.
With Basic Call Control, you can initiate outbound calls directly from your Team’s Phone device. Simply dial the desired phone number using the keypad or use voice commands to place a call.

Call Queue

The Microsoft Teams Call Queue feature is a valuable tool that allows organizations to efficiently manage incoming calls. With Call Queues, incoming calls are placed in a queue and distributed to available agents or team members in a specified order. This helps ensure that callers receive timely assistance and eliminates the need for manual call routing. Incoming calls are automatically routed to the appropriate Call Queue based on predefined settings.

This can be based on factors such as agent availability, skills, or departments. Administrators have control over the Call Queues, allowing them to configure settings such as hold music, greetings, and maximum wait times. They can also monitor the queue and make adjustments to ensure optimal performance.

Auto Attendant

The Microsoft Teams Auto Attendant feature is a valuable tool for organizations of all sizes, as it helps manage incoming calls efficiently and ensures that callers are promptly directed to the appropriate contact or department. It simplifies communication processes and enhances the overall caller experience. If all lines are busy, callers can be placed in a queue and provided with relevant information or music until an agent becomes available. In cases where the recipient is unavailable, the Auto Attendant can seamlessly transfer the call to voicemail, ensuring that important messages are captured.

Incoming calls are efficiently routed to the appropriate extension or department based on predefined rules and configurations. Callers are presented with a menu of options to choose from, allowing them to select the desired destination or service.

Call Recording

Microsoft Teams Call Recording phone feature is a functionality that allows users to record their calls within the Microsoft Teams platform. This feature is particularly useful for businesses and organizations that require call recording for compliance, training, or documentation purposes. When enabled, the call recording feature allows users to capture audio and video of their calls, including both internal and external communications. The recorded calls are stored securely in the cloud, typically in OneDrive for Business or SharePoint, ensuring easy access and compliance with data retention policies.

Call Transcription

This feature is designed to enhance accessibility, collaboration, and productivity by providing a text-based account of the spoken content during the meeting or call. When enabled, the Microsoft Teams Call Transcription feature uses speech-to-text technology to convert the spoken words into written text. The transcriptions are displayed alongside the meeting video or call interface, allowing participants to follow along and reference the text during the conversation. This can be particularly helpful for individuals with hearing disabilities or those who prefer to read instead of listen.

These features help businesses streamline their communication processes and improve productivity. By leveraging the capabilities of Teams Phone, organizations can enhance collaboration and ensure efficient communication within their teams.